Terms of serviceThe agreement, in the order you will meet it.

1. The agreement

These terms are a contract between you and Indrasol LLC ("Indrasol", "we") for the use of IndraTrace, our website and the SDK (together, the "Service"). By creating an account or sending data to the Service you accept them. If you accept on behalf of a company, you confirm you may bind it, and "you" means that company. The privacy policy is part of these terms.

2. Your account

• You must be at least 18 and provide an accurate email address. Accounts are for businesses and their teams.
• Your organisation has owners and members. Owners can invite people, manage keys, billing and deletion; you are responsible for what the people you invite do.
• Keep your sign-in method and multi-factor device secure, and tell us at once if you believe an account or key is compromised.

3. API keys

Keys are shown once, at minting. Each key identifies a product and an environment in your organisation, and anything sent with it is attributed to you. Treat keys as secrets: do not commit them, and revoke any key that may have leaked. You may pause a product at any time and it stops accepting data within thirty seconds.

4. Your data

• You own your telemetry and everything derived from it. You grant us the licence needed to store, process and display it for you and to operate the Service - nothing more. We do not sell it, use it for advertising, or train models on it.
• You decide what you send. You are responsible for having the right to send it, for complying with the laws that apply to it, and for using the SDK's controls - content capture is off by default - to keep out data you should not share.
• You can take it with you. Export is available at any time, and deletion works as the privacy policy describes: access ends immediately and physical erasure completes within the grace window.
• Retention is yours to set. Thirty days are included; you may lengthen or shorten the window, and each day's data is priced at the window in force that day.

5. Acceptable use

You agree not to:

• send data you have no right to send, including data that is unlawful or infringes someone's rights;
• attempt to access another organisation's data, probe or test the Service's security without written permission, or interfere with its operation;
• resell the Service or offer it to third parties as your own, or use it to build a competing product by copying it;
• use the Service in a way that breaks the law or the terms of a connected third-party service (Slack, GitHub, PagerDuty and the like).

Security researchers are welcome to report findings responsibly to security@indrasol.com; we ask only that you do not touch other customers' data.

6. Fees and payment

• Pay as you go. Creating an account is free. To send data past the first steps you save a card. Charges are: a platform fee for each month you use the Service, ingest priced per gigabyte in bands above the gigabytes the fee includes, and a retention add-on per gigabyte if you keep data longer than the included window. Nothing is charged per host, per seat or per tag.
• The rate card is the price. Every figure is published on the rate card, served by the same code that produces your invoice. We may change rates with at least thirty days' notice by email to owners; the new rates apply from the following month.
• Billed after the usage month. On the 1st of the next month we charge your card for the month before, through Stripe. Sales tax is added at close by Stripe Tax from your billing address. Usage that has been billed is not refundable except where the law requires it.
• Non-payment. If a charge fails we will tell you and retry. If it remains unpaid we may suspend ingest and, after notice, delete the organisation under the grace window in section 9.

7. The Service, and what is coming

• Our website marks each capability live or coming. Only what is live is part of the Service you are paying for. Anything marked coming is a plan we may change or drop, and you should not buy on the strength of it.
• We may improve, change or retire features. If we retire something you depend on, we will give reasonable notice.
• The SDK is licensed separately under the Apache License 2.0 - its licence, not these terms, governs your use of that code.
• Third-party services you connect are governed by their own terms; we are not responsible for them.

8. Availability and support

We work to keep the Service available and will tell you about planned maintenance where we can, but we do not offer a service-level agreement at this time and do not promise uninterrupted or error-free operation. Support is by email at support@indrasol.com during business hours; we reply within a few business days.

9. Ending the agreement

• You may stop at any time by deleting your organisation. Access ends immediately; data is erased within thirty days, during which an owner may restore it. Any usage already incurred is billed on the next 1st.
• We may suspend or end your access if you materially breach these terms, if required by law, or for non-payment after notice. Where practical we will warn you first and give you the chance to export your data.
• Sections 4 (your data, as to ownership and export), 6 (fees owed), and 10 to 13 survive termination.

10. Intellectual property

The Service - its software, design and content - belongs to Indrasol and its licensors, and is licensed to you, not sold. You keep all rights in your data. If you send us feedback, we may use it without obligation to you. Product names and logos shown on our site belong to their respective owners and are used to identify integrations only.

11. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Observability data helps you understand your systems; it is not a substitute for your own testing, backups or security controls, and we do not warrant that it will detect every problem.

12. Limitation of liability

To the fullest extent the law allows, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, however caused. Our total liability arising out of the Service in any twelve-month period is limited to the fees you paid us for the Service in that period. These limits do not apply to a party's breach of section 5, to either party's indemnity, or to liability that cannot be limited by law.

You will defend and indemnify Indrasol against third-party claims arising from data you send to the Service or from your breach of section 5. We will defend and indemnify you against third-party claims that the Service, as provided by us, infringes their intellectual property rights.

13. General

• Governing law. These terms are governed by the laws of the State of Texas, United States, and the courts there have exclusive jurisdiction, except that either party may seek an injunction anywhere to protect its intellectual property or data.
• Changes. We may update these terms. We will post the new version with its date and, for material changes, email account owners at least thirty days before they take effect. Continuing to use the Service after that date is acceptance.
• Notices to us go to the addresses on the contact page; notices to you go to the email addresses of your organisation's owners.
• The rest. These terms are the entire agreement between us about the Service. If a part is unenforceable the rest stands. Neither party is liable for delay caused by events outside its reasonable control. You may not assign these terms without our consent; we may assign them to a successor of the business.