ContactTalk to a person, not a queue.
Support, security, privacy and billing each have a mailbox that a human reads.
- Supportsupport@indrasol.comQuestions, problems, how-do-I
- Securitysecurity@indrasol.comResponsible disclosure
- Privacyprivacy@indrasol.comAccess, export, deletion requests
- Billingbilling@indrasol.comInvoices and payments
Where to write
| For | Write to | What to include |
|---|---|---|
| Product support and questions | support@indrasol.com | Your organisation name and, if it is about a specific request, a trace id or incident id. |
| Security disclosures | security@indrasol.com | Steps to reproduce and the impact you believe it has. We acknowledge disclosures and keep you informed until resolved. Please do not test against other customers' data. |
| Privacy and data requests | privacy@indrasol.com | Which organisation or account the request concerns and what you are asking for: access, export, correction or deletion. |
| Billing and invoices | billing@indrasol.com | Your organisation name and the invoice month. |
We read everything and reply within a few business days. There is no ticket system between you and us.
The SDK
The Python SDK is open source. Bugs, feature requests and pull requests are welcome on GitHub; the quickstart is on the docs page.
By post
Indrasol LLC, Frisco, Texas, United States.